Privacy Policy

1. Who We Are
System Six Kitchens Limited (“we”, “us”, “our”) is the data controller responsible for your personal data for the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Company Name: System Six Kitchens Limited
 Company Number:  01902921

If you have any questions about this Privacy Notice or how we process your personal data, please contact us using the details below.

System Six Kitchens Limited
3–4 Christow Road
Marsh Barton
Exeter
EX2 8QP

Email: info@s6k.co.uk

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2. The Personal Data We Collect
We may collect, store and process the following categories of personal data:

• Full name

• Postal address

• Telephone number

• Email address

• Employment status

• Salary and income information

• Homeowner status

• Information relating to products or services you enquire about or purchase

• Records of communications and correspondence with you

• Marketing preferences

• Technical information such as IP address, browser type, device information and website usage data collected through cookies and similar technologies

 

Where necessary, we may also collect limited special category personal data, as explained below.

 

3. How We Collect Your Personal Data
We collect personal data in the following ways:

• Directly from you when you:

  • contact us;

  • request a quotation;

  • complete forms;

  • purchase products or services;

  • apply for finance;

  • subscribe to marketing communications;

  • participate in promotions, events or case studies.

• Automatically through cookies and similar technologies when you visit our website.

• From third parties, including:

  • finance providers;

  • credit reference agencies;

  • service providers assisting us in delivering our services;

  • analytics and advertising providers.

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4. Our Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases for processing your personal data:

Contractual Necessity
Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.

Legitimate Interests
Where processing is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.

Our legitimate interests may include:

• operating and improving our business;

• responding to enquiries;

• administering customer relationships;

• improving our products and services;

• fraud prevention;

• internal administration;

• direct marketing to existing customers where permitted by law.

 

Legal Obligation
Where processing is necessary for compliance with legal or regulatory obligations.
 

Consent
Where consent is required by law, including:

• certain direct marketing communications;

• non-essential website cookies;

• publishing customer testimonials, reviews or case studies;

• processing special category personal data.

 

You may withdraw your consent at any time by contacting us or using any unsubscribe mechanism included in our communications.

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5. How We Use Your Personal Data
We may process your personal data for the following purposes:

• Providing quotations and responding to enquiries

• Supplying products and services

• Managing customer accounts and contracts

• Arranging delivery and installation services

• Providing information about payment and finance options

• Processing finance applications

• Communicating with finance providers and lenders

• Managing warranties, aftercare and customer support

• Sending service-related communications

• Sending marketing communications where permitted by law

• Inviting you to events, promotions or customer surveys

• Requesting reviews, testimonials and referrals

• Producing case studies and marketing materials where consent has been obtained

• Improving our website, services and customer experience

• Maintaining website security and preventing fraud

• Complying with legal and regulatory obligations

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6. Finance Applications and Credit Checks
Where you apply for finance through us, we may share your personal data with third-party lenders and finance providers acting as independent data controllers.

This may include:

• employment and income information;

• homeowner status;

• contact details;

• financial information relevant to your application.

 

Finance providers and lenders may carry out credit reference checks and automated assessments in accordance with their own privacy notices and lending criteria.

You should review the privacy notice of the relevant lender or finance provider before submitting a finance application.

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7. Special Category Personal Data
In limited circumstances, you may provide us with special category personal data, including information relating to health or medical conditions, where necessary for us to provide our services appropriately.

We will only process this information where:

• you have provided explicit consent; and

• the processing is necessary for the services we provide.

 

We will only collect the minimum amount of sensitive information necessary and will ensure appropriate safeguards are in place.

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8. Marketing Communications
We may send you information about our products, services, promotions and events where:

• you have consented to receive marketing communications; or

• we are otherwise permitted to do so under applicable law, including the Privacy and Electronic Communications Regulations (“PECR”).

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You may opt out of marketing communications at any time by:

• clicking the unsubscribe link in emails;

• contacting us directly.

 

We will never sell your personal data to third parties for marketing purposes.
 

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9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:

• ensure the website functions correctly;

• analyse website traffic and usage;

• improve website performance and user experience;

• support advertising and marketing activities.

 

Some cookies are essential for the operation of our website. Non-essential cookies, including analytics and advertising cookies, will only be used where you have provided consent.
 

You can manage your cookie preferences through our cookie banner or your browser settings.
For further information, please see our Cookie Policy:

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10. Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary, including:

• finance providers and lenders;

• installation and delivery contractors;

• IT and website service providers;

• CRM and marketing platform providers;

• professional advisers, insurers and auditors;

• payment processors;

• analytics and advertising providers;

• regulatory authorities, courts or law enforcement agencies where required by law.

 

All third parties processing personal data on our behalf are required to keep it secure and process it in accordance with applicable data protection laws.

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11. International Transfers
Some of our third-party service providers may transfer or store personal data outside the United Kingdom.
 

Where this occurs, we will ensure appropriate safeguards are in place in accordance with UK GDPR, including:

• UK adequacy regulations;

• International Data Transfer Agreements (“IDTAs”);

• approved Standard Contractual Clauses.

 

 

12. Data Security
We have implemented appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure.
 

Access to personal data is restricted to employees, contractors and service providers who require access for legitimate business purposes.
 

We also maintain procedures for identifying and responding to suspected personal data breaches and will notify affected individuals and regulators where legally required.

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13. How Long We Keep Your Personal Data
We will only retain personal data for as long as reasonably necessary for the purposes for which it was collected, including to comply with legal, accounting, tax and regulatory obligations.

Retention periods may include:

• customer and contractual records: up to 6 years after the end of the customer relationship;

• finance application records: as required by finance and regulatory obligations;

• marketing records: until you unsubscribe or withdraw consent;

• website analytics data: in accordance with our cookie settings and retention schedules.

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We may retain information for longer periods where necessary for the establishment, exercise or defence of legal claims.

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14. Your Rights
Under UK GDPR, you have the right to:

• request access to your personal data;

• request correction of inaccurate or incomplete data;

• request erasure of your personal data in certain circumstances;

• object to processing based on legitimate interests;

• request restriction of processing in certain circumstances;

• request transfer of your personal data to another organisation in certain circumstances;

• withdraw consent at any time where processing relies on consent;

• lodge a complaint with the Information Commissioner’s Office (“ICO”).

 

To exercise any of your rights, please contact us using the details below.
 

You can contact the ICO (Information Commissioner’s Office) via:  https://ico.org.uk/

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15. Automated Decision-Making
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

However, third-party finance providers may use automated decision-making as part of their lending and credit assessment processes.

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16. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our business practices, legal requirements or regulatory guidance.

The latest version will always be available on request and may also be published on our website.

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17. Contact Us
If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact:

System Six Kitchens Limited
Company Number: 01902921
3–4 Christow Road
Marsh Barton
Exeter
EX2 8QP

Email: info@s6k.co.uk